We may collect PII like name, email address, mailing address, phone number, etc. when you register with us when you avail of our services, place an order, subscribe to the newsletter, respond to a survey, use live chat, contact us for employment opportunities or job vacancies, open a support ticket, provide us with feedback on our website, products or services, fill up a form on our website or service. However, we will collect such information only if you submit it voluntarily.
We may also collect non-personal identification information from you when you interact with our website or service. This may include the browser name, the type of computer, and technical information about your means of connection to our website, such as the operating system and the Internet service providers utilized, and other similar information
IP addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.
They enable us:
To estimate our audience size and usage pattern.
To store information about your preferences, and so allow us to customise our site according to your individual interests.
To recognise you when you return to our site.
Cross-border data transfers
We use the collected information to:
Improve our website or service in order to better serve you
Understand your needs
Respond to your requests in a better way
Send periodic informative communication
Service you in responding to your customer service requests.
Administer a contest, promotion, survey, or other site feature.
Ask for ratings and reviews of services or products
Follow up with you after correspondence (live chat, email, or phone inquiries)
Communicate directly with you.
We may directly collect analytics data, or use third-party analytics tools and services, to help us measure traffic and usage trends for the website or service. These tools collect information sent by your browser, including the pages you visit and other information that assists us in improving the website or service.
We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual user.
It is important for you to understand and be able to exercise your ‘data rights’; in particular, your right to not to have personal data used for direct marketing purposes. Under the General Data Protection Regulations (GDPR), you have the right to access, modify, and delete your data.
Disclosure of Your Personal Data
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
This policy is not applicable to any information collected offline or via channels other than the website or service.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.